🎟️ Athlete Pass

An Athlete Pass unlocks the full Smagpie experience for one athlete: workouts scaled to their own zones, workouts sent to their watch, and the Benchmarks page. A coach can buy passes for the team, or an athlete (or their family) can buy their own; either way it’s a one-off payment, not a subscription, so there’s nothing to cancel.

Coach accounts are always free and don’t need a pass. Current prices are on the pricing page. Athlete Passes are separate from Team Premium, the optional upgrade for coaches.

How an athlete gets a pass

• From their coach. The coach buys passes for the team and gives one to the athlete: see How do I give a pass to an athlete?
• Earned by the team. For every 10 passes bought on a team, including passes athletes buy for themselves, the team earns a free Community Pass, and the coach can give it to an athlete who needs it. Referring another coach earns the team free passes too: see What does my team earn for a referral, and when?
• Bought by the athlete. An athlete can buy their own pass from the Athlete Pass page.
• Free trial. A new athlete gets a 14-day trial of full access automatically when they confirm their email address. The Athlete Pass page shows how many days are left.

Athletes see their status under Athlete Pass in the menu: whether they’re covered, by whom, and until when.

Without a pass

Athletes without a pass can still see their assigned workouts, and their completed activities still come in from their watch. Workouts aren’t sent to the watch, and Benchmarks isn’t in the menu.

Open Athletes, open the athlete’s row menu and choose Give a pass. Smagpie asks you to confirm and tells you which pass it will use: one your team bought, or a free Community Pass. The athlete gets a notification and an email, and their locked features open within seconds.

First, buy passes: open License Management and click Purchase Passes. Passes you’ve bought but not given wait in your pool; the pricing page explains when each kind of pass starts and ends.

There are three places to give a pass:

• On Athletes, from the athlete’s row menu (on a phone, from the athlete’s details).
• On License Management, click Give a pass on the Ready to Give card and pick an athlete.
• Right after you buy, click Give passes now on the confirmation banner.

Giving several at once: on Athletes, tick the athletes who need a pass (on a phone, press and hold an athlete to start selecting). A bar shows how many you’ve selected and how many passes are ready, and you can’t select more athletes than you have passes. Confirm once, and Smagpie gives the passes one by one, then lists anyone who didn’t get one so you can try again.

Only athletes who can take a pass are offered one: active athletes who aren’t already covered. An athlete on their free trial already has full access, so they aren’t listed until the trial ends.

Bank payments take a few business days to clear. When you come back from checkout, License Management says your payment is processing. Your passes are added as soon as it clears, and you get a notification either way: when they’re ready, or if the payment fails.

You don’t need to do anything else, and nothing is added twice. Your passes arrive even if you closed the tab before the confirmation page loaded.

If a purchase can’t be completed, you’ll see a message with a reference. Passes are usually added automatically within a few minutes. If they aren’t, contact support and quote the reference.